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Leo10Leo10 

File transfer through live web chat

Hi All,
How to transfer files from customers to the agent on the live web chat without the agent's request. Any workaround?
https://help.salesforce.com/articleView?id=live_agent_transfer_files.htm&type=5 (https://help.salesforce.com/articleView?id=live_agent_transfer_files.htm&type=5)

Thanks in advance,
Leo
ANUTEJANUTEJ (Salesforce Developers) 
Hi Leo,

As stated in the above link that "A customer can’t upload a file until you initiate the file transfer by clicking the file transfer icon. This restriction helps prevent customers from uploading unsolicited or potentially dangerous files into the chat." this might not be possible to give permission by default.

I have not found any idea as such but in case if I find then I would definitely share it over here.

I hope this helps and in case if this comes handy can you please choose this as the best answer so that it can be used by others in the future.

Regards,
Anutej