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Jeff GillisJeff Gillis 

Differentiate queues in process builder for email notification

Hi,

I have a process builder workflow setup that sends out new task email notifications.  I would like to differentiate the the email notifications based on the queue that it is getting sent to.  

A simplified example is that we have one queue that is for the US Sales and another queue that is for International Sales.  I would like one style email template to be sent for the US and another for international.  I don't want to go off of the queue name since I would need to maintain that and this list will grow over time.

I originally was looking into custom metadata types, but not sure if that will work.  Any advise is greatly appreciated!  Thanks!
viswanath reddy 53viswanath reddy 53
Hi Jeff Gillis,

looks like our team of experts can help you resolve this ticket.
We have Salesforce global help-desk support and you can log a case and our Customer Success Agents will help you solve this issue. You can also speak to them on live chat. Click on the below link to contact our help-desk. Trust me it is a support service that we are offering for free!

https://jbshelpdesk.secure.force.com

Thanks,
Jarvis SFDC team
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