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Lauren Milne Signed Certificate Error: "Uploaded file isn't a certificate"
Hi,
Looking for help to troubleshoot a Certificate Signing Upload.
We've followed the usual process to generate a signing request and our digital partner has sent back the signed certificate. I have three files: the certificate (File type: Security Certifcate), a Cert-CA (File type: PEM) and a Cert-full (File Type: PEM). They are adament that the certifcate is signed correctly, but all three files result in the same error message. "Uploaded file isn't a certificate"
In previous years, we've simply uploaded the secuirty certifcate and it's worked straight away.
Any ideas on how I can troubleshoot this? Salesforce support can't help as Premier Support is required and the digital partner are adament that the certificate is correct.
Cheers!
Lauren
Looking for help to troubleshoot a Certificate Signing Upload.
We've followed the usual process to generate a signing request and our digital partner has sent back the signed certificate. I have three files: the certificate (File type: Security Certifcate), a Cert-CA (File type: PEM) and a Cert-full (File Type: PEM). They are adament that the certifcate is signed correctly, but all three files result in the same error message. "Uploaded file isn't a certificate"
In previous years, we've simply uploaded the secuirty certifcate and it's worked straight away.
Any ideas on how I can troubleshoot this? Salesforce support can't help as Premier Support is required and the digital partner are adament that the certificate is correct.
Cheers!
Lauren
Follow the steps as mentioned in the below article,
https://help.salesforce.com/articleView?id=000313065&type=1&mode=1
It will help you to resolve the issue.
If it does, please mark as Best Answer to help others too.
Regards,
Salesforce Support.
I had already check this - the certifcate does indeed have Begin and End tags. I opened the certificate in notepad and checked that.
Any other ideas?
https://help.salesforce.com/articleView?id=000319694&type=1&mode=1
And test the certificates as mentioned below,
https://developer.salesforce.com/page/Specifying_Intermediate_CA_Certificates
It will help you to identify the issue.