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sumitha
How to receive Email Message in Case Object
Hi Guys,
What are the possible ways to receive mail from outside salesforce(like gmail/outlook) under Case Email object(EmailMessage)?
Thanks,
Sumitha P
What are the possible ways to receive mail from outside salesforce(like gmail/outlook) under Case Email object(EmailMessage)?
Thanks,
Sumitha P
When Enhanced Email is enabled, Salesforce will create EmailMessage object. Emails sent from Salesforce are saved as Email Message
Review below links which can help you.
https://www.simplysfdc.com/2020/03/salesforce-emailmessage-object.html
https://www.biswajeetsamal.com/blog/emailmessage-in-salesforce/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
Vinay Kumar
All Answers
When Enhanced Email is enabled, Salesforce will create EmailMessage object. Emails sent from Salesforce are saved as Email Message
Review below links which can help you.
https://www.simplysfdc.com/2020/03/salesforce-emailmessage-object.html
https://www.biswajeetsamal.com/blog/emailmessage-in-salesforce/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
Vinay Kumar
Will review and update the status
Regards,
Sumitha P
Enahnced Email is enabled in my instance.
We tried to click on send mail button in Email Message under Case Object ,the Email is recieved at respective Email address.
When I try to give reply message from that particular Email Address,Whether an another records will be created under Email Message for that Case?
Thanks,
Sumitha P
In classic, these related emails are displayed in the Activity History list. In Lightning Experience, they are displayed in the Activity Timeline.
https://help.salesforce.com/articleView?id=emailadmin_enhanced_email_considerations.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_emailmessage.htm
Thanks,
Vinay Kumar