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FG DeveloperFG Developer 

Live chat of "Embedded Service Code Snippets" doesn't work on iOS nor Android

Live chat of "Embedded Service Code Snippets" works well on desktop/mobile web but doesn't work on mobile app of iOS nor Android.

Steps to Reproduce
1. Copy "Embedded Service Code Snippets" of Live chat
2. Paste into index.html
3. Open index.html on ionic cordova app
4. Live chat icon is shown correctly, but it keeps spinning forever when clicking
SwethaSwetha (Salesforce Developers) 
HI,Can you state the version of mobile device you are using? Thanks
FG DeveloperFG Developer
iOS 13.5, Android 10.0(Q)
SwethaSwetha (Salesforce Developers) 
HI, I have checked if there are any known issues on this scenario. But haven't found any. 

Do the mobile device logs (https://help.salesforce.com/articleView?id=000332443&type=1&mode=1) show any error? Can you post a screenshot?

Checked related articles: https://help.salesforce.com/articleView?id=000351538&language=en_US&type=1&mode=1
https://help.salesforce.com/articleView?id=snapins_chat_limitations.htm&type=5

Thanks
FG DeveloperFG Developer
We are not using Lightning so I cannot get the mobile device logs with your suggested way. We are applying an embedded live chat on our current mobile apps. I attach the screenshots.
User-added image