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Prakash GB
Live Agent : Capturing information from customer without pre-chat form. based on their profile data
I need to get user infromation from the user profile(Not salesforce, from web application profile) and store it in the transcripts. can anyone help me?
live chat will be residing in a web application. user needs to login to web application to initiate chat.
Can this be done with any API or modifying JS?
Thanks
Prakash GB
live chat will be residing in a web application. user needs to login to web application to initiate chat.
Can this be done with any API or modifying JS?
Thanks
Prakash GB