Apex Code Development You need to sign in to do that
Don't have an account?
Dawn Harpin sharing rules for tasks
Hi All,
Is there a way that i can get users who are in the same ROLE and/or PROFILE to be able to change Assigned To field on TASKS?
I have a group of users that function more as a team, and they need to be able to grab a task assigned to someone else on their team, assign it to themselves and then update and close that task. Tasks are primarily assoicated with CASES. I have added all the users to a case team, and have also given them sharing Read/Write on the Account record related to the case. Nothing seems to work. Am out of ideas!
Is there a way that i can get users who are in the same ROLE and/or PROFILE to be able to change Assigned To field on TASKS?
I have a group of users that function more as a team, and they need to be able to grab a task assigned to someone else on their team, assign it to themselves and then update and close that task. Tasks are primarily assoicated with CASES. I have added all the users to a case team, and have also given them sharing Read/Write on the Account record related to the case. Nothing seems to work. Am out of ideas!
Whats your sharing model as OWD?
Whats your sharing setting on activities? Can you try that as "managed by parent"?
Regards
Andrew
Two options spring to mind:
1. Remove delete access for tasks/activities for all users - I understand that may not be practical
2. Write a custom trigger which tests for ownership before allowing the delete - would require some developer experience.
Regards
Andrew