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SandrineSandrine 

Reply to gives the HTML tags

Hello,

I have email template that user receives.
When the user replies to this email, they get the HTML tags too.

How can i get rid of HTML tags in this case ?
 
Best Answer chosen by Sandrine
Raj VakatiRaj Vakati
Are using HTML (using Letterhead) templates ?

Can u check the email encoding formate ?

All Answers

Raj VakatiRaj Vakati
Are using HTML (using Letterhead) templates ?

Can u check the email encoding formate ?
This was selected as the best answer
SandrineSandrine
Hello Raj,

I am using Classic email template
I dont see any encoding format .
Its in html
SandrineSandrine
<encodingKey>ISO-8859-1</encodingKey>

I saw it in the source code,