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shrey.tyagi88@tcs.com Can Partner Community Users Resolve Cases
Can you Partnet community users resolve Salesforce cases for your company?
Scenario: You sold a product through a partner community user . Customer raises a case against that product, can you assign that case to your partner user and expect partner to resolve it?
Salesforce documentation is confusing and contradisctory in this case. It says Cases can be assigned to Partner User here:
https://help.salesforce.com/articleView?id=networks_partners_cases_assign.htm&type=5
But in the link given below it also says that external users cannot update Case status, whats the point of assigning the case to prtner users if it cannot be updated by them?
https://help.salesforce.com/articleView?id=networks_enable_cases_for_external_users.htm&type=0
I dont have a partner licnese , else would have tried this myself . Can anyone help me out here?
Scenario: You sold a product through a partner community user . Customer raises a case against that product, can you assign that case to your partner user and expect partner to resolve it?
Salesforce documentation is confusing and contradisctory in this case. It says Cases can be assigned to Partner User here:
https://help.salesforce.com/articleView?id=networks_partners_cases_assign.htm&type=5
But in the link given below it also says that external users cannot update Case status, whats the point of assigning the case to prtner users if it cannot be updated by them?
https://help.salesforce.com/articleView?id=networks_enable_cases_for_external_users.htm&type=0
I dont have a partner licnese , else would have tried this myself . Can anyone help me out here?