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Linda Nelson 4Linda Nelson 4 

Unable to install Data Quality Analysis Dashboards app from AppExchange to complete Trailhead challenge.

Unable to install Data Quality Analysis Dashboards app from AppExchange to complete Trailhead challenge.  After reviewing instruction and troubleshooting videos, I still get the error.  I verified that the username was the one for my Trailhead Playground. I have used the link to the AppExchange app from the challenge, as well as going to the AppEchange dropdown from the Trailhead. I get to the install in production step and then the error occurs.
This app can't be installed.
There are problems that prevent this package from being installed.
Insufficient Privileges    You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
 
Murali MattaMurali Matta
Hi Linda,


If you are using other than "System Administrator profile" to download the package. Please make sure that this fields are check marked.

1. App Launcher.
2. Download AppExchange Packages 
3. Create AppExchange Packages

User-added image

User-added image

If not please create a permission sets: 
with the names "Download AppExchange package" and "Upload AppExchange Packages" and make sure assign it to the user.
1. App Launcher.
2. Download App Exchange Packages 
3. Create AppExchange packages 
Salesforce administrators and users with the “Download AppExchange packages” permission can install AppExchange apps. To publish an app on the AppExchange, a user must have both “Create AppExchange packages” and “Upload AppExchange packages” permissions.

Thanks,
Murali
Linda Nelson 4Linda Nelson 4
Hi Murali, Thank you for you quick response. Since I am new to Salesforce, and am learning on the Trailhead, I think this may not be the answer that I was looking for. I have successfully installed a managed package, this challenge is to install the app from AppExchange. Any other ideas? Best Regards, Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Murali MattaMurali Matta
Hi Linda,

Are you using "System Administrator" profile user or any other profile user.

Thanks,
Murali
Linda Nelson 4Linda Nelson 4
Hi Murali, Since this is the training site, I have the default user profile for Trailhead user, as far as I know. ~~Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Linda Nelson 4Linda Nelson 4
HI Murali, Also, I was able to install a managed package during one of the previous Trailhead challenges, if that helps at all. Thank you, Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008 From: Linda Nelson Sent: Friday, December 7, 2018 1:39 PM To: reply Cc: Linda Nelson Subject: RE: (Salesforce Developers): New reply to your question. Hi Murali, Since this is the training site, I have the default user profile for Trailhead user, as far as I know. ~~Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Linda Nelson 4Linda Nelson 4
Hi Murali, Any ideas on how I can move this forward? Thanks for your help! ~Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008 From: Linda Nelson Sent: Friday, December 7, 2018 4:53 PM To: reply Cc: Linda Nelson Subject: RE: (Salesforce Developers): New reply to your question. HI Murali, Also, I was able to install a managed package during one of the previous Trailhead challenges, if that helps at all. Thank you, Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008 From: Linda Nelson > Sent: Friday, December 7, 2018 1:39 PM To: reply > Cc: Linda Nelson > Subject: RE: (Salesforce Developers): New reply to your question. Hi Murali, Since this is the training site, I have the default user profile for Trailhead user, as far as I know. ~~Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Murali MattaMurali Matta
Hi Linda,

Can you please Share Screenshots of the Error.

Thanks,
Murali
Linda Nelson 4Linda Nelson 4
Hi Murali, Please see attached document detailing the error. I have also tried dusing the Chrome Incognito window method, but still encounter the same error. Thanks in Advance – Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Murali MattaMurali Matta
Hi Linda,

Can you please share the document.

Thanks,
Murali
Linda Nelson 4Linda Nelson 4
HI Murali, The document was attached to the previous email. Were you unable to open the document? My login to AppExchange is my Trailhead playground username, which is correct per the training/troubleshooting videos [cid:image001.jpg@01D49078.8B5473F0] Click on Data Quality Analysis Dashboards link the challenge, then [click get it now]. [cid:image002.jpg@01D49078.8B5473F0] Click install in production [cid:image003.jpg@01D49078.8B5473F0] Confirm installation details, including username is Trailhead Playground username. [cid:image004.jpg@01D49078.8B5473F0] Error: [cid:image005.png@01D49078.8B5473F0] [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Murali MattaMurali Matta
Hi Linda,

I'm not able to see any document.

Thanks,
Murali
Linda Nelson 4Linda Nelson 4
HI Murali, Did you receive the screenshots I sent in the very last email? ~Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008
Murali MattaMurali Matta
Hi Linda,

No Linda. I didn't receive

Thanks,
Murali
Linda Nelson 4Linda Nelson 4
Hi Murali, I was able to get some assistance internally and resolved the issue. Thank you for your patience, Linda [cid:6c91df42-eee2-4439-a346-ce949bb81fd4] Linda Nelson OAC Services, Inc. p: 408-340-3428 | m: 805-208-3951 e: linda.nelson@oacservices.com | w: www.oacservices.com a: 1500 E. Hamilton Avenue, Suite 117, Campbell, CA 95008