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Dave Berenato
Failed to find record in Visual Workflow
I have a Visual Workflow that identifies if a record is already attached or if it needs to find a record to attach:
So it's a Decision:
Then a Record Lookup called "FindPhone"
Most calls (Task records) shouldn't even make it to this point, it's only for calls that happened to not save to their related "Contact Phone Number." For some reason, every call record has been erroring with the FindPhone not being able to find the record. I thought if Record Lookups didn't find a record, they just moved on with the ID as a null value? Is this not the case?
This flow worked for months and months with no issue and today it stopped working.
So it's a Decision:
Then a Record Lookup called "FindPhone"
Most calls (Task records) shouldn't even make it to this point, it's only for calls that happened to not save to their related "Contact Phone Number." For some reason, every call record has been erroring with the FindPhone not being able to find the record. I thought if Record Lookups didn't find a record, they just moved on with the ID as a null value? Is this not the case?
This flow worked for months and months with no issue and today it stopped working.