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Can't find Article Management tab in Lightning Experience?!
I can see the Knowledge and Article Management tabs in Classic but once I switch to Lightning, I can't find the Article Management tab.
I have the Knowledge User checked on the User object and enabled the Lighting Knowledge in the Knowledge Settings, I believe that's the reason am able to see the Knowledge tab in lightning.
Couldn't find anything related to Article Management tab. Any help would be appreciated. Thank you.
I have the Knowledge User checked on the User object and enabled the Lighting Knowledge in the Knowledge Settings, I believe that's the reason am able to see the Knowledge tab in lightning.
Couldn't find anything related to Article Management tab. Any help would be appreciated. Thank you.
The Knowledge tab that I see in the lightning is the default Article type.(from question)
In a different org, I created an Article type 'arts1' before Enabling the Lightning Knowledge, now I see arts1 as a tab in lightning instead of Knowledge.
Before:
After:
We have to be careful before enabling the Lightning Knowledge. Once enabled, it can't be disabled.Test it in a Sandbox or dev org before doing anything in PRODUCTION.
Refer to these:
https://help.salesforce.com/articleView?id=000327367&type=1
https://help.salesforce.com/articleView?id=knowledge_articles.htm&type=5
https://help.salesforce.com/articleView?id=knowledge_article_types_manage.htm&type=5
All Answers
I see the same issue in my devloper edition when I switch to lightning framework. In case if I get to see something other than the steps mentioned in that article, I will post it here.
I could get the Knowledge tabs visible on both Lightning and Classic but got the Article Management tab only in Classic.
Cross verified the steps in the blog that you suggested with the ones in my dev instance. Everything looks good but can't find the Article Management tab yet. The steps in the blog are for making the Knowledge tab visible but not the Article Management tab.
The Knowledge tab that I see in the lightning is the default Article type.(from question)
In a different org, I created an Article type 'arts1' before Enabling the Lightning Knowledge, now I see arts1 as a tab in lightning instead of Knowledge.
Before:
After:
We have to be careful before enabling the Lightning Knowledge. Once enabled, it can't be disabled.Test it in a Sandbox or dev org before doing anything in PRODUCTION.
Refer to these:
https://help.salesforce.com/articleView?id=000327367&type=1
https://help.salesforce.com/articleView?id=knowledge_articles.htm&type=5
https://help.salesforce.com/articleView?id=knowledge_article_types_manage.htm&type=5