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Merran DaviesMerran Davies 

Business admin specialist superbadge Step 4: The 'Residential Sales Welcome Email' is using the incorrect letterhead.

Hey All,

I'm trying to figure out what I've done wrong here, but even after going through all the steps again I'm landing at the same problem. The letterhead looks fine to me (I've even gone to the effort of removing the older version I did and redoing a new one all over again) but I'm still at the same error.  Any help would be appreciated :) 

(Hoping it's something as simple as a spelling error, but I have been fairly careful about copy/pasting titles or names to make sure that isn't a problem!)

Error message step 4
Letterhead templateRSWE Template

Thanks,

Merran

Best Answer chosen by Merran Davies
Chris Gordon 37Chris Gordon 37
Sumi,
I was having the same problem you were and I just solved it. I had created an Enhanced Letterhead from the App Launcher menu as well as the 2 email templates from the App Launcher menu. When I went back and deleted those I was able to complete the challenge. 
I hope this helps you,
Chris

All Answers

NagendraNagendra (Salesforce Developers) 
Hi Davies,

Sorry for this issue you are facing.

May I suggest you please refer to below link which has step by step explanation and compare your work with the same. Hope this helps.

Kindly mark this as solved if the reply was helpful.

Thanks,
Nagendra
Merran DaviesMerran Davies
Hey Nagendra,

I had found this link a little bit before I made this post and compared back then and saw no differences between my work and the screenshots. The error specifically has an issue with the letterhead, and I honestly can't figure out why that's the case as I'm using the same name, image and line colours as listed in the badge description.

This morning I deleted all my work from last night and redid it again while following the requirements (double checking my work against that link) and I have the same error again.

Thanks,
Merran
Bhavdip JaviaBhavdip Javia
Hi Merran, 

I had the same issue and hopefully you have solved it by now. However, if anyone else has a tough time figuring it out, you just have to paste "106935" color in the Letterhead Top Line, Middle Line, and Bottom Line Color instead of the default color. (i.e. #GFFFFF, #AFFFFF, etc)  

All the Best, 

Bo 
Karen Hendrickx 8Karen Hendrickx 8
guys, i ZHve the same problem, i did everything according to the instructions on various blogs, but i still get the incorrect letterhead error. how did you resolve it?
Karen Hendrickx 8Karen Hendrickx 8
hi all
i fixed it
i had turned on lightning email templates>folders and enhanced sharing. when i turned that off it worked.

User-added image
Sumija SukumarSumija Sukumar
Hello All, Im still getting this error after following all the above solutions.  I also deleted and redone everything twice. But error still persists.  Please help.

Thanks,
Sumi

 
Merran Davies 3Merran Davies 3
Hey Sumi,

Really sorry, I did the cardinal sin of not updating this after I found the solution for myself.

What I had managed to do is move the original letterhead I was working on into a different folder and didn't change the name. I had assumed that trailhead looks at the "Letterhead Unique Name" rather than the label, so I had only changed that and totally forgot it was there until I did some proper digging through the org I created.
  • Check additional folders (I highly doubt you did the same as me, but hey! My it's-midnight-I'm-too-tired methods might be the same as others!)
  • Check your names (Unique and labels)
  • Make sure your correct letterhead layout has the right name

All I had to do from that point was delete the wrong one and then press the check button again. All was fine and the rest of the steps are a breeze :)

Thanks,
Merran
Chris Gordon 37Chris Gordon 37
Sumi,
I was having the same problem you were and I just solved it. I had created an Enhanced Letterhead from the App Launcher menu as well as the 2 email templates from the App Launcher menu. When I went back and deleted those I was able to complete the challenge. 
I hope this helps you,
Chris
This was selected as the best answer
Jardel Jardel SoaresJardel Jardel Soares
Hi Guys,

I didn't get solve this problem to go ahead the next challenge. I receive the same message ("The 'Residential Sales Welcome Email' is using the incorrect letterhead") and I already checked everythings.
Can someone help me in this issue?

Thanks,

Jardel
Sumija SukumarSumija Sukumar
Hi Merran,

Sorry for not responding promptly as i was busy preparing for my admin cert. I tried all the things you mentioned. But still the error persists!!

Thanks
Sumi
Steven OakesSteven Oakes
I finally solved my issue. I had created an enhanced email template in the App Launcher. After deleting it, my Challenge passed after three hours of trying to figure it out. Thanks to everyone who chimed in and provided answers.

Steven 
Sumija SukumarSumija Sukumar
As Chris abd Steven mentioned, I deleted the email templates and letter heads created through app launcher and it worked.  Thanks for all your support.
Rohit Goyal 1978Rohit Goyal 1978
Use Classic Letterhead and classic email templates from Setup.
Do not use Email Template and Enhanced Letterhead 
Deepti NadagooudaDeepti Nadagoouda
@Steven Oakes - Your answer really helped me. While doign some trial and error even I had created one template through app launcher. Just deleted that and it worked. Thanks :) 
Eva OzurigboEva Ozurigbo
The 'Residential Sales Correspondence' has the incorrect subject. Hello did anyone run into this issue and how did you resolve it. Thanks.
Angela HutchisonAngela Hutchison
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Alexia SparrowAlexia Sparrow
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Jussi Nurminen 4Jussi Nurminen 4
Thanks @Chris Gordon 37! I solved my problem with your advice. 👏😊
Wojciech DymowskiWojciech Dymowski
In "Classic Email Templates" go to "My Personal Email Templates" folder and check if "Residential Sales Welcome Email" exists there. If so, edit properties and change location to "Residential Sales Email". It should solve the problem.

Why it happends? If you created first template before creating folder to store it - It would stay in "personal". You may have then created another one with the same name but it was created in the new folder. When checking Challenge Salesforce keeps testing the firts one :). 
Subramanyam KalyanamSubramanyam Kalyanam
Guys, After I have tried all above procedures still I am getting the same error. Please help me to solve this.
vipin kumar 126vipin kumar 126
I had the same problem,
The solution can be done with these few steps - 
1. Delete both Email templates created with app launcher Email Template App.
2. Delete Enhanced Letter lead if you created.
3. Turn off Folders and Enhanced Sharing in Lightning Email Template.
4. Now create template with Classic Email Template.

I hove it will solve the issue.
Conor Crowley 15Conor Crowley 15

None of the above got me past this error, but once I was (mostly) confident I had taken all the right steps after reading all this I created a new trailhead playground and repeated the steps while taking into consideration the above pitfalls. It worked.