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Snehal Gaware 15 Visibility of cases for Community end users after it is assigned to queue using auto assignment rules.
We have created a community for end users to be able to add, update and see their own cases.
The end user is able to create their cases just fine. I have assignment rule where when case is created and it is assigned to Tech support queue. after queue is assigned as owner of the case, the end user looses visibility of it.
End user should able to atleast see cases generated by him/her.
Does anyone have experience with communities and cases visbility?
The end user is able to create their cases just fine. I have assignment rule where when case is created and it is assigned to Tech support queue. after queue is assigned as owner of the case, the end user looses visibility of it.
End user should able to atleast see cases generated by him/her.
Does anyone have experience with communities and cases visbility?
Can you please try to create a sharing set which is below communities setting.
Thanks
Jega
Sweet Potato Tec