Ask your admin for permission to log email - Lightning for outlook

I have system administartor profile in the Salesforce Org.
when i compose a new email, and click on the Lightning for outlook addin i get the following error

User-added image

I can log read emails successfully. However the permission errror is only when composing new emails.

Am i missing some permissions?

Note: I downloaded the lightning for outlook from the microsoft app store -

https://appsource.microsoft.com/en-us/product/office/WA104379334?src=office&corrid=09018e6b-cb7d-4dd7-96d9-c293bc65fd64&omexanonuid=d60d704b-d83c-45ef-b99c-bae14a3ed2d8&referralurl=https%3a%2f%2fappexchange.salesforce.com%2fappxlistingdetail%3flistingid%3da0n3a00000dqd3fuav

January 9, 2019
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Best Answer chosen by RarLopz

Raj Vakati
In his user record under the 'Permission Set License Assignments' check whether he has a Inbox licence assigned to it.

OR

From Setup, enter Email to Salesforce in the Quick Find box, then select Email to Salesforce.
Click Edit.
Select Active.
Click Save

https://salesforce.stackexchange.com/questions/220560/enabling-lightning-for-outlook-365
https://success.salesforce.com/answers?id=9063A000000lL08QAE

January 9, 2019
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This was selected as the best answer

RarLopz
Thanks Raj!
it worked.
I don't know exactly what it was, but I tried everything as suggested by you and in the two posts you referenced

January 9, 2019
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Kishore Ravichandran
Hi Raj,

I couldn't find Inbox licence permission set in my org. May i know what would be the issue.

Regards,
Kishore

March 19, 2021
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