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Mark MorganMark Morgan 

Auto number hyperlink

Hi all,

I have customized our Cases layout to include custom auto numbered cases because I cannot edit the standard case number field. This has led to a multitude of problems. When viewing cases in the All Open, My Cases, and Recently Viewed options, I can customize the view to show the custom auto numbered field but it doesn't provide a hyperlink to access the case. 
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When I go to the Recently Viewed Cases menu, I cannot edit and does not show the custom case number. However, it does provide a link to click thru to the case. Problem being, we don't want to use the standard case numbers.
User-added image

Salesforce support recommended using Visualforce to create a hyperlinked case number. I have zero experience with Apex or Visualforce so I'm not sure where to go from here. I do feel like there is a much simpler solution to this issue.

Any help would be much appreciated!

Thanks
Best Answer chosen by Mark Morgan
Raj VakatiRaj Vakati
You can do one think which is configuration ..  I dnt see any need of dev work .. 

Step 1 : Create an Auto number field ( you have one have) 
Step 2 : Create the other formula field as a Hyperlink 

HYPERLINK ("/"+Id, YOUR_AUTO_NUMBER__C) ; 

Add this field to list view now .. 

All Answers

Raj VakatiRaj Vakati
You can do one think which is configuration ..  I dnt see any need of dev work .. 

Step 1 : Create an Auto number field ( you have one have) 
Step 2 : Create the other formula field as a Hyperlink 

HYPERLINK ("/"+Id, YOUR_AUTO_NUMBER__C) ; 

Add this field to list view now .. 
This was selected as the best answer
Mark MorganMark Morgan
Raj,

Thank you! This worked perfectly!
Raj VakatiRaj Vakati
Great ! Close this thread