+ Start a Discussion
sai sekhar 1sai sekhar 1 

omni channel Agent work status control

Hi ,

I am using skill based routing on a custom object and it is working fine.But is there anyway to control Agent work status because the agentwork will be closed just after closing the tab in the console. I would like to control it based on my Custom object record status. Is there any work around for this.

Regards,
Sai.