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Hi Guys, I need help with a formula to update the Case subject field to 'Empty Chat' any Ideas please?
Hi Guys, I need help with a formula to update the Case 'Subject' field to 'Empty Chat' I want to use this as a 'Field Update from a workflow rule.
Any help would be appreciated
Any help would be appreciated
Greetings to you!
Try this:
Evaluation Criteria: created
Rule Criteria: formula evaluates to true
Formula:
Then from Immediate Workflow Actions, click Add Workflow Action to select Field Update
Select the Field to Update: Subject
Select Use a Formula to Set the New Value
Formula:
Click Save, Done, Activate.
Remember that the Workflow Rule + Field Update will fire only when you save the record.
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Thanks and Regards,
Khan Anas
All Answers
Greetings to you!
Try this:
Evaluation Criteria: created
Rule Criteria: formula evaluates to true
Formula:
Then from Immediate Workflow Actions, click Add Workflow Action to select Field Update
Select the Field to Update: Subject
Select Use a Formula to Set the New Value
Formula:
Click Save, Done, Activate.
Remember that the Workflow Rule + Field Update will fire only when you save the record.
I hope it helps you.
Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.
Thanks and Regards,
Khan Anas