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BsinBsin 

How to enable to live chat in sales cloud?

Hi,

I am new to salesforce . We are exploring ways to enable live chat in our lightning org(Sales cloud) .When I tried to search in google,it shows that it is available in Service cloud.

Could some one please explain me whether it is feasible in Sales cloud or not? If yes,please provide me the steps to enable live chat.

Thanks in advance,
BB
Meghna Vijay 7Meghna Vijay 7
Hi,
I don't think if it is feasible in Sales Cloud because the main reason of using live chat is to communicate with an agent/customer service and that can only happen in Service Cloud where we have Service Console for now. Someone else raised a concern on success forum :-
https://success.salesforce.com/ideaView?id=08730000000krmGAAQ
Thanks
BsinBsin
Thanks Meghana for the information shared.
Raj VakatiRaj Vakati


You have a way to do it ( but not exact )

Create a sales console app and try to do it ..


https://help.salesforce.com/articleView?id=console_lex_sales_intro.htm&type=5