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Deployment error : You must select at least one skill
Dear Folks,
Facing an error while deploying Chat Button. Routing type is Omni channel queues. But the error is showing related to Skill.
What am i missing?
Facing an error while deploying Chat Button. Routing type is Omni channel queues. But the error is showing related to Skill.
What am i missing?
Hi Rubavarnan,
You need to create skills and assign these skills to the chat button for deployment.
Please refer this link for details: https://help.salesforce.com/articleView?id=live_agent_create_buttons.htm&type=5
Thats true. But i am using Omni channel queue as a routing type. So We will be assigning the queue directly in chat button.
FYI. Chat buttons with Skill based routing, I am able to deploy. But I changed the routing type from Most available to Omni channel queues (To use Live Agent in Lightning Experience)
If you see the screenshot, routing type is Omni channel Queues and the queue assigned below.
Any update on this??, we are also facing the same issue
if i select Routing type as skill, i must select the skill
"Chats routed with Omni-Channel aren’t supported in the Metadata API."
If you retrieve the metadata using VS Code or Ant, the routingType tag is empty if you try to use Omni-Channel Queue/Skills option. If you select one of the other values you will see a valid value in tag (Choice, LeastActive, MostAvailable).
I'm having same issue here but did a test using one of those three valid values and then I was able to clear that error when I did the validation. Wonder if this is something Salesforce will fix on a future release, for now I think the only way is follow Rubavaman's suggestion. I'm not happy with that workaround either as we depend of someone in Production to make the change after the deploy as an extra step but at least it allows me to continue working for now.
Wors for me perfectly, I just had exactly the same issue in my working project site https://eduloh.com/99papers-com-review/
Export and Import the chat button using data loader (make sure the user is enabled as Chat User )
https://salesforce.stackexchange.com/questions/162504/include-omnichannel-routing-configurations-in-change-set
Thanks
Rajesh Adiga P.
To solve this you need to leave the language on Chat Buttons & Invitations as Blank
You do not need to config skills, or activate any skills config.
liveChatAgentConfigs
<?xml version="1.0" encoding="UTF-8"?> <LiveChatAgentConfig xmlns="http://soap.sforce.com/2006/04/metadata"> <assignments> <profiles> <profile>admin</profile> </profiles> </assignments> <disableTransferConferenceGreeting>false</disableTransferConferenceGreeting> <enableAgentFileTransfer>true</enableAgentFileTransfer> <enableAgentSneakPeek>true</enableAgentSneakPeek> <enableAssistanceFlag>false</enableAssistanceFlag> <enableAutoAwayOnDecline>false</enableAutoAwayOnDecline> <enableAutoAwayOnPushTimeout>false</enableAutoAwayOnPushTimeout> <enableChatConferencing>false</enableChatConferencing> <enableChatMonitoring>true</enableChatMonitoring> <enableChatTransferToAgent>true</enableChatTransferToAgent> <enableChatTransferToButton>true</enableChatTransferToButton> <enableChatTransferToSkill>false</enableChatTransferToSkill> <enableLogoutSound>false</enableLogoutSound> <enableNotifications>true</enableNotifications> <enableRequestSound>true</enableRequestSound> <enableSneakPeek>false</enableSneakPeek> <enableVisitorBlocking>false</enableVisitorBlocking> <enableWhisperMessage>true</enableWhisperMessage> <label>INSERT YOURS</label> <supervisorDefaultButtonFilter>AgentsBemol</supervisorDefaultButtonFilter> <transferableButtons> <button>INSERT YOURS</button> </transferableButtons> </LiveChatAgentConfig>liveChatButtons
<?xml version="1.0" encoding="UTF-8"?> <LiveChatButton xmlns="http://soap.sforce.com/2006/04/metadata" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <deployments/> <enableQueue>true</enableQueue> <isActive>true</isActive> <label>INSERT YOURS</label> <optionsCustomRoutingIsEnabled>false</optionsCustomRoutingIsEnabled> <optionsHasChasitorIdleTimeout>false</optionsHasChasitorIdleTimeout> <optionsHasInviteAfterAccept>false</optionsHasInviteAfterAccept> <optionsHasInviteAfterReject>false</optionsHasInviteAfterReject> <optionsHasRerouteDeclinedRequest>false</optionsHasRerouteDeclinedRequest> <optionsIsAutoAccept>false</optionsIsAutoAccept> <optionsIsInviteAutoRemove>false</optionsIsInviteAutoRemove> <overallQueueLength>255</overallQueueLength> <routingType xsi:nil="true"/> <type>Standard</type> </LiveChatButton>