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maddy27maddy27 

Add members to chatter groups

Hi
I'm unable to find users created under Customer Community Login License.
When i login as System Administrator also i cannot search for users under People tab to send message or add them in group.
However when i invite using email ID , new user is created under Salesforce Chatter license which i want to avoid.
Can someone help with solution for this.
Thanks
SandhyaSandhya (Salesforce Developers) 
Hi,

The Chatter group within your salesforce org will NOT be accessible to your community members.  However, there is an option to invite Customers but those customers can be anyone (outside of your community members). 

You will need to create a Chatter group within the Community (for this, you will need to enable Chatter or Groups tab within Community first) and add just those Community members. Then provide them a UI where they can view this particular Group's feed if you haven't already. You will need to switch to Community Chatter group in order to see any updates that happens within this group. 

Refer below link.

https://success.salesforce.com/answers?id=9063A0000019ammQAA
 
Best Regards,
Sandhya
maddy27maddy27
Thanks for the reply Sandhya.
I created Q&A tab and Groups Tab on community portal.
However my confusion is do i need to give access to Staff users on community portal to add customers in that group? Or access Q&A on community portal?
Thanks