I lost access to my Authenticatar app. How can I now access my account?

we using single user only .

February 15, 2019
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Best Answer chosen by stuart gagan

Khan Anas (Salesforce Developers)
Hi,

Greetings to you!

I suggest you please reach out to the trailhead support team with the respective email so that they can look into it and can disconnect your Two-factor Authentication App.

Once the Two-factor Authentication App is disconnected you will be able to use your account successfully.

Please refer below link to open a case:
https://trailhead.salesforce.com/help?support=home

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas

February 15, 2019
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This was selected as the best answer

Raj Vakati
If its a developer edition account it is very difficult to get it back .. but you can reach out to Salesforce support team

If its sandbox or prod you can ask any one of the admin to disconnect you form the Authenticator apps

https://help.salesforce.com/articleView?id=salesforce_authenticator_remove_account.htm&type=5

February 16, 2019
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stuart gagan
Thank you Khan Anas,Trailhead Solved the issue.

February 17, 2019
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stuart gagan
Thank you Raj,

i used developer edition only for package development , Trialhead taken case and resolved now.

February 17, 2019
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I lost access to my Authenticatar app. How can I now access my account?

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