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Pasumarthy RaghavendraPasumarthy Raghavendra 

Send an email to contact with related knowledge article when a case is created automatically

Hi,
I am new to Service Cloud and Lightning Knowledge. I am dealing with a requirement of sending an email when a case is created with related knowledge article automatically in lightning experience which means that before the agent could respond if the article is sent to the customer with related artcile link, it would be better. Could anyone help me out regarding this? 

Thanks in Advance.
Khan AnasKhan Anas (Salesforce Developers) 
Hi Pasumarthy,

Greetings to you!

Please refer to the below link which might help you further with the above requirement.

https://help.salesforce.com/articleView?id=macros_attach_knowledge_articles_to_cases.htm&type=5 (https://help.salesforce.com/articleView?id=macros_attach_knowledge_articles_to_cases.htm&type=5)

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
Pasumarthy RaghavendraPasumarthy Raghavendra
Hi Khan,

Thanks for responding but the macros attachment should be done by agent itself. i.e., running a macro. I needed something like a trigger would search for the knowledge article based on the case subject and retrieve the rrelevant article and email the customer/contact. 

And the link you attached is not available for lightning experience. 

Thanks in advance