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Mathieu Noblet approval process doesn't work in every case
Hello,
I have a strange issue with an approval process.
In some cases user don't receive notification of records they have to approve and the approbation doesn't apper in the approvals historic. However, if we go to the record and approve it, it will be approved.
I thought about role of profile issues but the issue appears sometimes with the same user. e.g. : I submit something for approval and then log as the user that need to approve and it will work. I do it again with another record and it doesn't work.
Do you have any ideas where the issue can come from?
Thanks!
I have a strange issue with an approval process.
In some cases user don't receive notification of records they have to approve and the approbation doesn't apper in the approvals historic. However, if we go to the record and approve it, it will be approved.
I thought about role of profile issues but the issue appears sometimes with the same user. e.g. : I submit something for approval and then log as the user that need to approve and it will work. I do it again with another record and it doesn't work.
Do you have any ideas where the issue can come from?
Thanks!
Were you able to replicate the issue.
If you were able to replicate the issue, we can check on that.