Trigger for Updating Cases that come in from the Web, Email or Chtt Use Case we would like to use the email address of the i ncoming case to see if we can associate the correct person account to populate the Account and Contact Fields. When a new case is created and the Case.Origin field is set to “Chat” or “Email” or “Web” take the Case.SuppliedEmail field and look up to find a match in the following account fields Account. PersonEmail, Account.Email_Address__c
if it is possible..
Trigger for Updating Cases that come in from the Web, Email or Chtt
Use Case
we would like to use the email address of the i ncoming case to see if we can associate the
correct person account to populate the Account and Contact Fields.
When a new case is created and the Case.Origin field is set to “Chat” or “Email” or “Web” take the
Case.SuppliedEmail field and look up to find a match in the following account fields
Account. PersonEmail, Account.Email_Address__c