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Process builder or Flow builder for handling customer service calls
Correct answer is needed for the MCQ ,question is shall i use Process builder or Flow builder for handling customer service calls
Your help is highly appreciated
Regards,
Fiona
Regards,
Fiona
Hi fiona gentry,
Please find the solution.
Approval Process :-
Process in Salesforce is an automated process that automates how Salesforce records are approved in your org.
Process Builder:-
Process Builder is a point-and-click tool that lets you easily automate if/then business processes and see a graphical representation of your process as you build.
Flow Builder:-
Flow Builder is the declarative interface used to build individual flows
Apex trigger:-
Apex triggers enable you to perform custom actions before or after events to records in Salesforce, such as insertions, updates, or deletions
Answer is Process Builder because in Process Builder we dont have to match the condition and the step would be minimum and output will be maximum, it is easiest bussiness automation tool. so, save our time we preferd do the above scenerio by process builder.
Please mark it as the best answer so that other people can take refrence from it.
Thank You