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wailok tam 7 Manipulating Omni Channel Objects in Visualforce Page without involving the streaming API
My company aims at providing external routing for our customers. There is a guide (https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/omnichannel_external_routing.htm) describing how this can be done. It involves running a connector written in Java connecting to the Streaming API before creating AgentWork. Is there a way to do this without involving the Streaming API? For some reason, running the Java connector is not desirable. I try creating an AgentWork record like a Contact record in a visualforce page without success. The error message I get is something like:
''' The agent's status is not associated with the channel for this work '''
All the fields except CapacityPercentage is left empty.
''' The agent's status is not associated with the channel for this work '''
All the fields except CapacityPercentage is left empty.