function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
pavan Kumar 1877pavan Kumar 1877 

How to make the email subject as constant while replying

When ever a case is created through the email to case and if the user is replying to the customer on the same email from the console by inserting the email template and the subject of email is automatically changing how can I avoid this 

 

VinayVinay (Salesforce Developers) 
Hi Pavan,

Try creating an action on the case object and set a predefined value for the subject field.

Please mark as Best Answer if above information was helpful.

Thanks,