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Kavitha Arvind 16 Email alert to Case Team members
I have a requirement to send an email alert to case team members whenever the Case Status changes. I tried using Process builder to identify a Case Status change and send an email alert. However for cases with No Case Teams the process builder fails with Limit exceeded or 0 recepients. Is there a way to prevent the process builder from failing if there are no team members assigned to the case ?
Check below reference to Set Up Email Alerts for Case Teams.
https://help.salesforce.com/s/articleView?id=sf.caseteam_setup_email_alerts.htm&type=5
Thanks,