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Sam Sam 85 Knowledge Object Search in Action Dialog Gives Error on Answer Field
Hi everyone,
I am currently experiencing an issue with the "Action" dialog's "Object Search" on the "Knowledge" object in the Einstein Bot.
I have an action dialog set up where the:
1. Action Type: Object Search
2. Object: Knowledge
3. Search Criteria: [System] Last Customer Input
4. Selected Fields: Title, Answer
When I click on the "Save" button, it throws the following error:
Custom Field Definition ID: bad value for restricted picklist field: Knowledge__kav.Answer__c
The data type of the "Answer" field of the "Knowledge" object is "Rich Text Area(32768).
I tried searching around and looking to see why this error is occurring and where I could fix it. Unfortunately, I wasn't able to find a solution to this issue. I'm currently stuck on this problem. Out of the box, this should work. The "Answer" field and its data type was created automatically by the Salesforce system when I went through the Knowledge Setup flow.
Any help is greatly appreciated.
Thank you very much
I am currently experiencing an issue with the "Action" dialog's "Object Search" on the "Knowledge" object in the Einstein Bot.
I have an action dialog set up where the:
1. Action Type: Object Search
2. Object: Knowledge
3. Search Criteria: [System] Last Customer Input
4. Selected Fields: Title, Answer
When I click on the "Save" button, it throws the following error:
Custom Field Definition ID: bad value for restricted picklist field: Knowledge__kav.Answer__c
The data type of the "Answer" field of the "Knowledge" object is "Rich Text Area(32768).
I tried searching around and looking to see why this error is occurring and where I could fix it. Unfortunately, I wasn't able to find a solution to this issue. I'm currently stuck on this problem. Out of the box, this should work. The "Answer" field and its data type was created automatically by the Salesforce system when I went through the Knowledge Setup flow.
Any help is greatly appreciated.
Thank you very much
1. Field type - create a text area field (Knowledge > Answer_copy__c) and also create a flow/trigger that copies and content of Answer__c into the new field. Use this copy field in the bot. Or you can change Answer__c field type to something other than rich text. Same logic applies to Question__c.
2. Make sure that permission set named "sfdc.chatbot.service.permset" has access to Knowledge object and field(s).