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Mark Bruso Role Hierarchy Impacting Performance?
We have a requirement at that I believe can be met by deploying Role Hierarchy (RH) for the Service Cloud Users. They want to case reports grouped by State, City, Hospital, and then Agent. To me its a no brainer to set up RH and then let Salesforce Reports do the rest.
However, I am getting push back from the client architect stating that no enterprise organization should use RH as it is bad for performance. But he can't elaborate on why he believes this. I have my Sharing and Visibility cert, but I have not heard of this or experienced it first hand.
Does anyone have experience with this supposed issue?
However, I am getting push back from the client architect stating that no enterprise organization should use RH as it is bad for performance. But he can't elaborate on why he believes this. I have my Sharing and Visibility cert, but I have not heard of this or experienced it first hand.
Does anyone have experience with this supposed issue?
Hope you query is answered here.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000E9L8QSAV
Thanks,