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Avik Mukherjee 34Avik Mukherjee 34 

unable to log-in through authenticator

Hi Team,
                            I have mistakenly un-installed my authenticator app, and now when I am trying to log-in into my account, I am unable to verify my account from the newly installed authenticator app, as it is prompting me to ‘add an account’ and there is no back-up account available.

Username : ‘amukherjee2@deloitte.com’

Its an urgent request, please help
P.S : I sent an email to 'trailhead@salesforce.com' but it said it is a no-reply address and wont be reaching to their team
Victor Calvo GarciaVictor Calvo Garcia
Hi, 
Have you try these options?
* https://help.salesforce.com/s/articleView?id=sf.salesforce_authenticator_restore_from_backup.htm&type=5
* Could you talk with a Salesforce administrator to log as your user and deactivate MFA authentication?
https://help.salesforce.com/s/articleView?id=sf.salesforce_authenticator_remove_account.htm&type=5

 
Victor Calvo GarciaVictor Calvo Garcia
Or your adminitator could deactivate your MFA authentication in User --> details and click no Disconect in App Registration: One-Time Password Authenticator option. 
I think that you'll need a reset password to start working.
Suzanne ShanksSuzanne Shanks
Norton is the best security application. The application provides awesome plans to users. Users can use the application and its requirements. Consumers can simply cancel Norton subscription services on the computer. Also, users can take the phone call option to solve the problem on Norton.
AbhinavAbhinav (Salesforce Developers) 
Check this:

https://help.salesforce.com/s/articleView?id=000350549&type=1

If it helps mark it as nest answer.

Thanks!
Emilee BooneEmilee Boone
Brother wireless printer keeps going offline might be a symbol of overloading issues, or perhaps it happens due to poor driver installation, or even interruptions within the network thanks to loose connectivity is responsible for the difficulty. regardless of the reason, troubles with tech machines can happen anywhere along the road.