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Florian HartwichFlorian Hartwich 

IOS mobile app - page loading error for Spring '22 release

Hi all,

while testing the upcoming release version of the IOS mobile app we received some unusual errors to users that are still logged in the app.

As long as they don't manually log out of the app most of our Lightning pages on Iphone or Ipad receives a blank screen and it never loads eg. a confirmation page. Also screenflows we created cannot be started, After tapping on the button to start, we just received a blank page - it never loads the page.

These errors only occur to users that haven't refreshed their login for a period of time. So we have to force all users to re login.

We tested it with several devices (Iphone SE (1&2), X. Ipad Pro), IOS 14.3/14.7.1/15.2.1/14.8 and App Versions v234.040 Build #6203658 / v236.000 #6203670.

Does anyone had similar problems or know the cause?
 

VinayVinay (Salesforce Developers) 

Hi Florian, 

Seems like there is a bug with salesforce,  Kindly review below KI.

https://trailblazer.salesforce.com/issues_view?id=a1p4V000002i1jfQAA&title=s1-ios-ipad-devices-sf-mobile-app-on-ipad-8th-generation-always-hangs-and-crashes-on-ios-15-2

Please mark as Best Answer if above information was helpful.

Thanks,

Howard69Howard69
  • Install Salesforce App v234.030 on iPad Devices 8th Generation with iOS 15.2.
  • Launch the app, You will notice a Blank screen and then the app crashes.
  • Go to the IndigoCard Login (https://www.indigocard.me/)
Jaun MarkJaun Mark
If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also see the page loading slowly or not opening at all. Page loading error codes and issues.

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Mila CunisMila Cunis
Really seems like bug with salesforce. And you also can update your apps to use new features, and test your apps against API changes. So try to update firstly. 
Marsh RayMarsh Ray
Chrome is having trouble loading if you see the "Aw, Snap" error or another error code instead of a webpage. You may also notice that the page loads slowly or does not open at all. Error codes and issues with page loading

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