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Melissa Driscoll 14 Looking for a mass email button on Case List View
What I am being asked is to create a mass email to the contacts associated with the case from a list view.
Reason is if there is multiple cases with the same situation: instead of going into each case to let them know the issue we would like to check the box on the list view and click a button to choose the template.
I know how to create a list view button but I am not great at writing code. Is there any direction I can go to create a button this would be greatful
Reason is if there is multiple cases with the same situation: instead of going into each case to let them know the issue we would like to check the box on the list view and click a button to choose the template.
I know how to create a list view button but I am not great at writing code. Is there any direction I can go to create a button this would be greatful
Please refer the below article.
https://help.salesforce.com/s/articleView?id=sf.email_list_email_create.htm&type=5
If this helps, please mark it as best answer.
Thanks!!