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Livia Pimentel Send and receive e-mails on Salesforce?
Hi, everyone!
In our organization, we are interested in concentrating on Salesforce the exchange of e-mail messages between our team and our customers.
So, my question is the following:
Is there a way of allowing users to receive and send email messages both only on Salesforce? We have already tried the email-to-case approach, using the e-mail address of our organization to log those messages into Salesforce. Nevertheless, this only allow us to receive e-mails, not send them.
Any help will be appreciated.
Best regards,
In our organization, we are interested in concentrating on Salesforce the exchange of e-mail messages between our team and our customers.
So, my question is the following:
Is there a way of allowing users to receive and send email messages both only on Salesforce? We have already tried the email-to-case approach, using the e-mail address of our organization to log those messages into Salesforce. Nevertheless, this only allow us to receive e-mails, not send them.
Any help will be appreciated.
Best regards,
Livia Pimentelcomplementing the post: we want to receive, send e-mails, and record these exchanged messages on Salesforce.
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