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Bella Patel 21 Macro does not populate from email address
Hi there,
I have created a macro to generate an email. When I click on the "From" button and select my email address and save it. When I run the macro it populates but when my team member runs the macro it does not populate with his email address.
When clicking on the "From" button it gives me an option of selecting mine and then the company email.
I want the macro to run and populate the "From" button with whoever is sending the email.
Thanks,
Bella
I have created a macro to generate an email. When I click on the "From" button and select my email address and save it. When I run the macro it populates but when my team member runs the macro it does not populate with his email address.
When clicking on the "From" button it gives me an option of selecting mine and then the company email.
I want the macro to run and populate the "From" button with whoever is sending the email.
Thanks,
Bella
Can you elloborate more on this?
https://help.salesforce.com/s/articleView?id=sf.case_interaction_send_email_quick_action_considerations.htm&type=5
Thanks,