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Jonathan SpinkJonathan Spink 

Why can't I merge a portal enabled Account?

and more weirdly, why is 'Customer Portal Account' blank on both Account records?
PriyaPriya (Salesforce Developers) 
Hey Jonathan,

Kindly refer these links:- 
https://help.salesforce.com/s/articleView?id=release-notes.rn_experiences_merge_customer_accounts.htm&type=5&release=230

https://help.salesforce.com/s/articleView?id=000312784&type=1

Regards
Priya Ranjan
Jonathan SpinkJonathan Spink
Thanks Priya. I don’t see such a button on my Account or Contact button lists though – perhaps it’s been removed with a later release. Jonathan