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John Michael LacostalesJohn Michael Lacostales 

Update Case status when the receiving a reply email?

I used Workflow Rules to auto send an email to the customer. So now I need to auto change the Case Status field when the same customer replies to the auto email I send. Is there a way to accomplish it through workflow? or is there another way? Thanks in advance.
PriyaPriya (Salesforce Developers) 
Hey John,

Kindly create a field and get that updated on recieving the email back and then update the status.

Thanks
John Michael LacostalesJohn Michael Lacostales
Hi thanks but I was asking on how can I do that. What is the specific procedure? Should I use a workflow and what are the paramaters needed?