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balram kamboj 10balram kamboj 10 

Custom label Use in Einstein BOT

Hi All

Is there any way that i can use Custom Label in Einstein Bot without any apex code ?? Like by use of something like System.Label.Name variable  in the bot. 

If there is any workaround then please update me. 

Thanks 

SwethaSwetha (Salesforce Developers) 
HI Balram,
What is the usecase for using the custom label? Based on https://help.salesforce.com/s/articleView?id=sf.bots_service_context_system_variables.htm&type=5 Einstein bot offers context and system Variables.

custom labels are available in the context of translating Chat Window. See https://help.salesforce.com/s/articleView?id=sf.snapins_chat_localization.htm&type=5

Thanks
Kushal Malu 3Kushal Malu 3
Hi Swetha,

I have checked the document which talks about updating labels in the Chat window. The document also says translations can be updated for these texts. However I haven't found a way to update translations for these standard chat window texts. 

My requirement is to update the Customized labels dynamically.

Do you have some insights on this ?

Check the below image for reference.
Standard Label text for Chat Window