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Rohit Vaidya 3 Email to case!!
A end uses creates a case (EMAIL-TO-CASE) , the case assigned to hardware team but hardware team found that the case should be assigned to Software team, How will the hardware team sends the case to software team without user being involved also how will the tracking of the case be done.
It depends on how you have configured email to case in your org, can you share configuration screenshot ?
Transfer cannot be automated if you haven't configured any user's of software team.
Thanks,