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Rohit Vaidya 3 case managemen
can someone help to practice scenario or practicle problems on case management for interview and real time work purpose.
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On December 4, 2023,
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Rohit Vaidya 3
>> Start with Case Management Best Practices Guide documentation https://help.salesforce.com/s/articleView?id=000390829&type=1
>> Familiarize yourself with the concepts of case management in Salesforce, such as creating and managing cases, case assignment rules, case status, case queues, case escalation rules, and case automation. This will help you gain a solid understanding of the core functionalities and capabilities of Salesforce case management.
>> You can check practical use cases related to case management, such as creating cases from different channels (email-to-case, web-to-case), managing case routing and assignment, implementing case escalation and SLAs, handling case status changes, reopening closed cases, and linking related cases on Salesforce stack exchange . Just Search with relevant tags like
https://salesforce.stackexchange.com/questions/tagged/email2case
https://salesforce.stackexchange.com/questions/tagged/case
https://salesforce.stackexchange.com/questions/tagged/case-auto-response
https://salesforce.stackexchange.com/questions/tagged/case-teams
If this information helps, please mark the answer as best. Thank you