Currently, it is not possible to directly display a Visualforce (VF) page or Lightning Web Component (LWC) inside the Enhanced Bot in Salesforce. The Enhanced Bot is primarily designed to handle conversational flows and provide responses using built-in messaging components.
However, you can achieve the desired functionality by implementing a workaround. Here's a possible approach:
> After the chat ends, you can configure the Enhanced Bot to offer a button or prompt to initiate the post-chat survey. > When the user clicks on the button or prompt, you can use a custom redirect action to navigate the user to a separate web page that contains the VF page or LWC component for the survey feedback form. > On the separate web page, you can embed the VF page or LWC component to display the survey feedback form. > Once the survey is submitted, you can handle the data and perform any necessary actions, such as storing the feedback in Salesforce or triggering follow-up processes.
With this workaround, you can provide a seamless experience for users within the Enhanced Bot flow while still allowing them to access the survey feedback form through a separate web page.
If this information helps, please mark the answer as best. Thank you
Currently, it is not possible to directly display a Visualforce (VF) page or Lightning Web Component (LWC) inside the Enhanced Bot in Salesforce. The Enhanced Bot is primarily designed to handle conversational flows and provide responses using built-in messaging components.
However, you can achieve the desired functionality by implementing a workaround. Here's a possible approach:
> After the chat ends, you can configure the Enhanced Bot to offer a button or prompt to initiate the post-chat survey.
> When the user clicks on the button or prompt, you can use a custom redirect action to navigate the user to a separate web page that contains the VF page or LWC component for the survey feedback form.
> On the separate web page, you can embed the VF page or LWC component to display the survey feedback form.
> Once the survey is submitted, you can handle the data and perform any necessary actions, such as storing the feedback in Salesforce or triggering follow-up processes.
With this workaround, you can provide a seamless experience for users within the Enhanced Bot flow while still allowing them to access the survey feedback form through a separate web page.
If this information helps, please mark the answer as best. Thank you