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Jewels Gutowski Einstein Activity Capture: User Connection Status is Active - Onboarding
Hi,
I have set up users with Einstein Activity Capture but I see their events and emails are not being tracked in Salesforce. The connection status in settings show that they are Active - Onboarding. How do I get these users to be Active instead of Active - Onboarding?
I have set up users with Einstein Activity Capture but I see their events and emails are not being tracked in Salesforce. The connection status in settings show that they are Active - Onboarding. How do I get these users to be Active instead of Active - Onboarding?
I would request you to please try the steps mentioned on the below article on how to Re-onboard the users:
https://help.salesforce.com/s/articleView?id=000380445&type=1
Please mark this as a best answer if this resolves the issue.
Thank You!