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Ragnar Lothbrok 7 How to control the chat transcript button in salesforce?
Hi there,
I ran into one problem, and it is related to the chat transcript. So whenever the customer selects to chat with a live agent, then the agent selects that request then it opens the conversation page. Under the same conversation page(window where the customer and agent do the chat) there 3 buttons that I can see, out of which i want to remove the 1st one you can see in the below image for the same. If anyone is aware of how to do so or remove these buttons, please guide me through this.
I ran into one problem, and it is related to the chat transcript. So whenever the customer selects to chat with a live agent, then the agent selects that request then it opens the conversation page. Under the same conversation page(window where the customer and agent do the chat) there 3 buttons that I can see, out of which i want to remove the 1st one you can see in the below image for the same. If anyone is aware of how to do so or remove these buttons, please guide me through this.
Apoligies , but this functionality is still under Idea Exchange .
The only workaround for this is that
If you need to modify the buttons on the layout, please consider overriding the page layout with a Visualforce page.
Idea exchange -> https://issues.salesforce.com/issue/a028c00000qQ5xEAAS/buttons-and-waiting-in-progress-live-chat-transcript-layouts
Please mark this as Best Answer for closing this loop and keeping our community clean .
Thank you.