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Sem IngrafSem Ingraf 

Opportunity not view on outlook integration

Hello everyone. 
 
a user reports that he can't see some opportunities when he tries to perform the "log email" operation in the outlook integration with salesforce, preventing him from performing the log operation correctly. 
 
There are no sharing rules, the user can view the opportunities. 
the email-to Salesforce and Enhanced Email appear to be active.
In addition, the flag:  Opportunities
Email is associated with all of the contact's open opportunities, present in Personal Setting -> in My Email to Salesforce appears to be enabled.
 
What could be the cause of this ? 
 
Thank you. 
VinayVinay (Salesforce Developers) 
Hi Sem,

Can you add screenshot of same and elloborate more on this?

Thanks,
Stephen OlsonStephen Olson
Review the record-level security settings for the opportunities object. Check if there are any specific access restrictions or permission sets that limit the user's ability to interact with opportunities, such as the ability to log emails. If there are any customizations or configurations related to opportunities, such as validation rules, triggers, or custom fields, check if they are impacting the visibility or accessibility of opportunities during the "log email" operation. https://www.myaarpmedicare.us/ Review the integration settings between Salesforce and Outlook. Confirm that the integration is set up correctly and that there are no specific filters or criteria in place that restrict the visibility of certain opportunities.