We are seeking: CRM Administrator and Program Development Assistant

POSITION OVERVIEW: DCINY is seeking a musically passionate, dynamic and talented individual to join the team in the role of CRM Admin and Program Development Assistant.  We run our business on a custom object built Salesforce platform and are looking for a Salesforce certified administrator (plus plus) who can drive that machine.  Our dream candidate will be a rock star in customer service, provide exceptional overall office support and serve as our primary contact for phone calls and communications from prospective and current DCINY artists and performers. DCINY employees are integral to the successful preparation and presentation of DCINY concerts in prestigious performance venues including Carnegie Hall, Lincoln Center for the Performing Arts and Disney Hall, Los Angeles.  Salary is commensurate with experience which also includes full benefits and matching 401K.
 
ORGANIZATION DESCRIPTION: Distinguished Concerts International New York (DCINY) is a classical music production company based in New York City.  We work with national and international organizations to present full-scale choral masterworks, instrumental performances, chamber music series, and various innovative projects. 

DUTIES AND RESPONSIBILITIES:

Administration of record and field-level security, including territory and role hierarchies, groups, and profile permissions; page layouts, related lists, and filtering based on user role
Creation and maintenance of business critical reports and dashboards
Creation and maintenance of custom applications and functionality within Salesforce.com
Creation and maintenance of data integrations inbound to Salesforce.com
Provide basic information to clients and staff regarding concert season and various aspects of the company.
Responsible for correspondence, letters of invitation, and general written communications at the request of the development team.
 Assist in development of future programming for the series, including liaison with guest conductors, performing artists and ensembles by phone, email and in person.
 Occasional availability on evenings and concert weekends.
 
COMPETENCIES and QUALIFICATIONS:
To perform this job successfully, the individual selected should have:
Bachelor/Advanced Degree.
Excellent communication, interpersonal, organizational and listening skills.  Ability to successfully multi-task and excel in a fast paced environment and be attentive and precise in details.
Strong experience developing on the Force.com platform, including custom fields and objects, formula and roll-up fields, apex triggers, apex classes, and visualforce
Solid understanding of sales and marketing analytics, including reporting on territory and pipeline health, forecasting, campaign effectiveness, and data quality metrics
Solid understanding of social media and content data architecture, including groups, file management, and event feeds
Ability to manage phone and in-person inquiries in a professional, patient and friendly manner.
 Interest and background in classical music and concert production.

TO APPLY:
Resume showing work history
A killer cover letter telling us about you and why you think you’d be a great fit at DCINY.
Salary history or requirements, and contact information for at least three references
To learn more about our company, visit: www.DCINY.org   
Please email or fax your materials to Jobs@DCINY.org or 646.736.0437