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Aitor Alonso EmailTemplateSelector
Hi all,
I'm trying to use this feature when you send an email from the regular Case detail page.
I mean, I've followed instructions as described here
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_email_template_selector.htm
This is, implement apex class based on the interface, configure it in case support settings
Only difference is that we're not using the Case Feed feature, but regular Case views.
I can send email from vanilla related lists (emails and activity history) but neither of them seem to use this apex class to load a template.
So this leads me to wonder whether this feature is restricted to the case feed view or the service cloud license somehow?
Kind regards,
Aitor.
I'm trying to use this feature when you send an email from the regular Case detail page.
I mean, I've followed instructions as described here
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_email_template_selector.htm
This is, implement apex class based on the interface, configure it in case support settings
Only difference is that we're not using the Case Feed feature, but regular Case views.
I can send email from vanilla related lists (emails and activity history) but neither of them seem to use this apex class to load a template.
So this leads me to wonder whether this feature is restricted to the case feed view or the service cloud license somehow?
Kind regards,
Aitor.
I am not sure this is an official answer, but as far as I know, the Default Layout is available for the Case Feed Publisher only.
If you wish to set a Default Template on the 'regular' Case Email layout, you can use an On-Click JavaScript Custom Button, as explained in this thread:
https://developer.salesforce.com/forums/?id=906F00000008ks9IAA
Let me know if you need any assistance.
Ido.