+ Start a Discussion
udayarangareddy mekalaudayarangareddy mekala 

CONSOLE APP

Hi
Please tell me what is the difference between the CUSTOM APP and CONSOLE APP.


THANKS&REGARDS

RANGA

Best Answer chosen by udayarangareddy mekala
Pritam ShekhawatPritam Shekhawat

Custom Apps in Salesforce are a collection of tabs to achieve certain functionality.  Custom Apps which are created for custom built functionality. e.g. a Training App - This app might be used by Training Reps, Trainers etc. for tracking trainings, Students, Trainers etc and will contains the custom tabs like Trainers, Trainings, Payments etc.  
Service Cloud Console is a special type of App which is used primarily by the Call Center agents to track their core activities. They can track their cases, take notes in the interaction logs, access SoftPhone for calling customer, chat with the customers using LiveAgent etc.

Take a Look  these links for more information:
http://na2.salesforce.com/help/doc/en/console2_about.htm
https://na2.salesforce.com/help/doc/en/dev_tabsetcreate.htmApril 13, 2013

 

All Answers

Pritam ShekhawatPritam Shekhawat

Custom Apps in Salesforce are a collection of tabs to achieve certain functionality.  Custom Apps which are created for custom built functionality. e.g. a Training App - This app might be used by Training Reps, Trainers etc. for tracking trainings, Students, Trainers etc and will contains the custom tabs like Trainers, Trainings, Payments etc.  
Service Cloud Console is a special type of App which is used primarily by the Call Center agents to track their core activities. They can track their cases, take notes in the interaction logs, access SoftPhone for calling customer, chat with the customers using LiveAgent etc.

Take a Look  these links for more information:
http://na2.salesforce.com/help/doc/en/console2_about.htm
https://na2.salesforce.com/help/doc/en/dev_tabsetcreate.htmApril 13, 2013

 
This was selected as the best answer
udayarangareddy mekalaudayarangareddy mekala
Thanks
Pritam