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udayarangareddy mekala
CONSOLE APP
Hi
Please tell me what is the difference between the CUSTOM APP and CONSOLE APP.
THANKS®ARDS
RANGA
Custom Apps in Salesforce are a collection of tabs to achieve certain functionality. Custom Apps which are created for custom built functionality. e.g. a Training App - This app might be used by Training Reps, Trainers etc. for tracking trainings, Students, Trainers etc and will contains the custom tabs like Trainers, Trainings, Payments etc.
Service Cloud Console is a special type of App which is used primarily by the Call Center agents to track their core activities. They can track their cases, take notes in the interaction logs, access SoftPhone for calling customer, chat with the customers using LiveAgent etc.
Take a Look these links for more information:
http://na2.salesforce.com/help/doc/en/console2_about.htm
https://na2.salesforce.com/help/doc/en/dev_tabsetcreate.htmApril 13, 2013
All Answers
Custom Apps in Salesforce are a collection of tabs to achieve certain functionality. Custom Apps which are created for custom built functionality. e.g. a Training App - This app might be used by Training Reps, Trainers etc. for tracking trainings, Students, Trainers etc and will contains the custom tabs like Trainers, Trainings, Payments etc.
Service Cloud Console is a special type of App which is used primarily by the Call Center agents to track their core activities. They can track their cases, take notes in the interaction logs, access SoftPhone for calling customer, chat with the customers using LiveAgent etc.
Take a Look these links for more information:
http://na2.salesforce.com/help/doc/en/console2_about.htm
https://na2.salesforce.com/help/doc/en/dev_tabsetcreate.htmApril 13, 2013
Pritam