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annette.hamilton1.3947453971418005E12
Setting a default value in place of a null/blank field on an email template in SFDC
Hello all,
I have had good luck with substituting a specific value in a null field in a provious email template with the following code:
Now I'd like to substitute a default value *00 number in the null/blank field for Case Owner Phone. I tried this thinking iot would work much the same way as the above, but it does not retuurn the default 800#.
Thanks!
I have had good luck with substituting a specific value in a null field in a provious email template with the following code:
{!Contact.FirstName}{!IF(ISBLANK(Contact.FirstName,""),Lead.FirstName)},
Now I'd like to substitute a default value *00 number in the null/blank field for Case Owner Phone. I tried this thinking iot would work much the same way as the above, but it does not retuurn the default 800#.
{!Case.OwnerPhone}{!IF(ISBLANK(Case.OwnerPhone,""),800-523-7918)}Any thought on how to make this happen?
Thanks!
What you need is:
{!Case.OwnerPhone}{!IF(ISBLANK(Case.OwnerPhone),"","800-523-7918")}
Or you can use the NULLVALUE function:
{!NULLVALUE(Case.OwnerPhone, "800-523-7918")}
All Answers
What you need is:
{!Case.OwnerPhone}{!IF(ISBLANK(Case.OwnerPhone),"","800-523-7918")}
Or you can use the NULLVALUE function:
{!NULLVALUE(Case.OwnerPhone, "800-523-7918")}