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Newbie2SFDC I have enabled Omni Channel with Live Agent. Now I'm unable to update the agent status in an HTML page. I was able to do so earlier with only Live Agent enabled. Pls suggest if I have missed any configurations.
HTML Code :
<html>
<head>
<title>
My title
</title>
<script type='text/javascript' src='https://c.la1c1.salesforceliveagent.com/content/g/deployment.js'></script>
</head>
<body>
Welcome to Live Agent
<a id="liveagent_button_online_5731100000000k0" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5731100000000k0')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5731100000000k0" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('5731100000000k0', document.getElementById('liveagent_button_online_5731100000000k0'));
liveagent.showWhenOffline('5731100000000k0', document.getElementById('liveagent_button_offline_5731100000000k0'));
});</script>
<script type='text/javascript'>
liveagent.init('https://d.la1c1.salesforceliveagent.com/chat', '572E0000000CbBG', '00DE0000000btf2');
</script>
</body>
</html>
<html>
<head>
<title>
My title
</title>
<script type='text/javascript' src='https://c.la1c1.salesforceliveagent.com/content/g/deployment.js'></script>
</head>
<body>
Welcome to Live Agent
<a id="liveagent_button_online_5731100000000k0" href="javascript://Chat" style="display: none;" onclick="liveagent.startChat('5731100000000k0')"><!-- Online Chat Content --></a><div id="liveagent_button_offline_5731100000000k0" style="display: none;"><!-- Offline Chat Content --></div><script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('5731100000000k0', document.getElementById('liveagent_button_online_5731100000000k0'));
liveagent.showWhenOffline('5731100000000k0', document.getElementById('liveagent_button_offline_5731100000000k0'));
});</script>
<script type='text/javascript'>
liveagent.init('https://d.la1c1.salesforceliveagent.com/chat', '572E0000000CbBG', '00DE0000000btf2');
</script>
</body>
</html>
The above was a minor mistake in the configuration as expected.
The solution is as below:
While configurating the omni channels, we need to add live Agent to the Presence statuses (a very important step). With this implementation, the live agent will not be hindered by Omni channel addition, and the screen will be populated with the correct Status everytime it it refreshed.
All Answers
The above was a minor mistake in the configuration as expected.
The solution is as below:
While configurating the omni channels, we need to add live Agent to the Presence statuses (a very important step). With this implementation, the live agent will not be hindered by Omni channel addition, and the screen will be populated with the correct Status everytime it it refreshed.